Reference

Open and Review Our Terms Conditions

Every action on puri189 — from your first DANA deposit to a withdrawal request — is governed by these terms.

Account rulesPayment termsUser rightsData handlingAccess conditions
puri189 Open and Review Our Terms Conditions
HOW WE HANDLE YOUR DATA

Explore Our Approach to Security and Data

We take account security and data handling seriously because your trust depends on it. Below are the specific areas these terms cover regarding your personal information, cookies, retention, and how to request changes or deletion.

Data Collection

We collect only what is needed: name, email, phone number, and payment details linked to your DANA, OVO, or GoPay wallet. No unnecessary profiling — data supports account operation, verification, and communication only.

Cookie Usage

Cookies on puri189 track session state and preferences so you stay logged in across pages. We do not sell cookie data to third parties. You can clear cookies any time through your browser settings without losing account funds.

Account Security

Your account is protected by encrypted credentials and optional OTP verification on login. If you notice unusual activity, lock your account instantly through the dashboard or contact live chat for an immediate freeze.

Data Retention

We retain account data for as long as your account is active plus a period required by applicable regulations in your region. After account closure and the retention window, personal data is permanently removed from active systems.

Change Requests

You can request corrections to your personal details or ask for a copy of data we hold. Submit requests through email support — we verify your identity via OTP before processing any change to prevent unauthorised modifications.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay providers) and where legally required. No selling of personal information to advertisers or unrelated platforms — your data stays within the operational scope of puri189.

REACH OUR TEAM

Check How to Contact Us About These Terms

If anything in these terms is unclear or you need to raise a dispute, our support channels are here for you. We handle policy questions, account-status queries, and payment-related disputes through the same paths you already use for general help.

Live Chat Reach our support desk through the live chat widget on any page. Agents handle terms-related queries including account restrictions, deposit disputes, and eligibility questions — available around the clock from any device.
Email Support Send a detailed message to our support email for formal dispute submissions, data requests, or questions about policy changes. We aim to respond within one working day with a reference number you can track.
Account Centre Your account dashboard in puri189 shows active restrictions, pending verifications, and policy notices relevant to your profile. Players in Bekasi or anywhere else can view their status and raise tickets directly from mobile.

Get Answers About These Terms & Conditions

Below are the questions we hear most about our terms. If your situation is not covered here, reach out via live chat or email and reference the relevant section number from the full policy document.

Your verified balance remains your property. If suspension results from a terms violation, we initiate a review. Once resolved — whether reinstatement or closure — verified funds are returned to the original DANA, OVO, or GoPay wallet you deposited from.

No. Each person may hold one account only. Multiple accounts linked to the same identity, device, or payment wallet will be flagged, and duplicates closed. Remaining balances consolidate to the original verified account after review.

We notify you via the email registered on your account and through an in-account banner. You have a stated window to review changes. Logging in after that window means you accept the update — if you disagree, close your account and withdraw verified funds.

A government-issued ID matching your registered name and proof of ownership of your payment method — for instance a screenshot of your DANA or OVO profile showing your registered name. Verification is required before your first withdrawal.

Yes. Access to puri189 depends on local law and is available only where permitted. We do not guarantee service in all locations. If regulations in your area change, we may restrict or close accounts with notice and a withdrawal window.

Email our support team with your account ID and a data-deletion request. After identity verification via OTP, we remove personal data from active systems within the retention period stated in the data-retention clause of these terms.

Common breaches include operating multiple accounts, using another person's DANA or GoPay wallet for deposits, providing false identity documents, exploiting technical errors, or attempting to manipulate game outcomes. Each case is reviewed individually before action.

Accounts are non-transferable. Your puri189 account is tied to your verified identity and your registered payment wallet. Any attempt to sell, gift, or transfer access to another person violates these terms and results in immediate closure.

Raise a dispute through live chat or email with your transaction ID. We review internal logs and payment-provider records from DANA, OVO, or GoPay. Resolution is communicated within a reasonable timeframe, and you receive a written outcome via email.

Promotional offers carry their own supplementary conditions displayed on the promo page at the time of the offer. Those supplementary conditions are part of these terms — if a conflict exists, the specific promo conditions take precedence for that offer.